FAQs

Who is Ink and Honey Illustration?

Ink and Honey Illustration is Sarah Towill.  I am a Mummy to 3 lovely little girls and live with my family in beautiful Cornwall.  I currently run all aspects of Ink and Honey including all the design and illustration and communicating with all my lovely clients.

Do you ship worldwide?

Yes! If you require international shipping outside of Europe, America or Australia then please get in contact directly for shipping rates and I will be happy to help.

What details do you need to create a bauble?

Once you have completed checkout and made your order on the website you will receive an email order form for you to fill in your special details.  You are also asked to provide 1 photo for each bauble to help create a lovely likeness.

There will be space to provide any extra special details you would like to see included.  These can be anything from a special hat or jumper to a preferred hairstyle or even fancy dress...whatever you can think of to make them extra unique!

Can I have more than one person on each bauble?

Unfortunately due to the size of the bauble I am only able to paint one person (or animal) on each.

Do you paint animals and pets on baubles?

Yes! All pets are welcome, just attach a picture on your order form and any specification - like a special collar?

Can I order now and send an updated photograph at a later date?

Yes, If you would like to wait for a little baby or child to grow and change before I paint them then please go ahead and order to reserve your bauble, when you receive your order form please reply with details but add a note to wait for photo, and an estimated idea of when you will send the photo.  I will make and additional note here to reserve your order until I receive the more recent image.

Will the illustration look just like my photograph?

Whilst I will try to produce a lovely capture in the illustration the features are not a photographic likeness but are instead an illustrative representation.  There are lots and lots of examples found on my instagram page - inkandhoneycornwall.

What materials do you use?

Each ceramic bauble is hand painted in acrylic paints using professional brushes.  It is then sealed using a clear gloss.  At checkout you will be asked to choose between either a natural twine to red ribbon for your bauble to hang by.

How long will it take for my order to arrive?

Every effort will be made to complete your order as soon as possible however please be aware that due the nature of these pieces timescales can vary depending on the current demand which can be between 1-12 weeks.  If you would like an estimate of the current waiting list, please feel free to contact me at the email below. If you require your order by a specific date inside the estimated timescale then again please do contact me to discuss further.

hello@inkandhoney.co.uk

How is my order sent?

All orders are packaged and shipped from Cornwall, England.  For domestic orders within the UK I use First Class as standard, if you would prefer a tracked and signed for service then please select this at checkout.  For International Orders please select this option at checkout if within Europe or America or Australia, or contact me directly for shipping rates outside of these areas.

I have sent you an email,how soon will you reply?

I will always do my very best to reply within 24 hours (usually much quicker) in exception of Saturdays and Sundays which may be a little longer.